Shipping policy

Last Updated: [21/3/2025]

At [Hsoarpeak], we strive to deliver your power supply products efficiently and securely. This policy outlines our shipping processes, timelines, and responsibilities.

1. Order Processing Time

  • Standard Orders: Processed within 7-15 business days (excluding weekends/holidays).

  • Delays: High-demand periods (e.g., Black Friday) may extend processing by 1-3 days.

  • Order Changes/Cancellations: Request via email within 6 hours of purchase.

2. Shipping Methods & Delivery Times

Shipping Option U.S. Delivery Time Cost
Standard Shipping 7-15 business days Free 
Expedited Shipping 2-7 business days $12.99
Priority Shipping 1-2 business days $19.99

Note: Delivery times start after order processing and exclude customs delays for international orders.

3. International Shipping

  • Available Countries: [List countries or "Worldwide"].

  • Customs & Duties:

    • Customers are responsible for import taxes and customs fees.

    • We declare all shipments as "Power Supply Equipment" with accurate product values.

  • Tracking: All international orders include tracking via [DHL/UPS Global].

4. Shipping Restrictions

  • Hazardous Materials: Our power supplies comply with FAA/USPS safety standards for air/ground transport.

  • PO Boxes: We ship to PO Boxes via USPS only.

  • Remote Areas: Additional fees or delays may apply for Alaska/Hawaii/military addresses.

5. Tracking & Delivery Issues

  • Tracking Link: Sent via email once your order ships.

  • Failed Deliveries:

    • 3 delivery attempts will be made. Unclaimed packages return to us, and a restocking fee (15%) applies for reshipment.

  • Lost/Damaged Packages:

    • Report within 7 days of expected delivery.

    • We will reship or refund after carrier investigation (typically 3-10 business days).

6. Holiday Shipping Schedule

  • Deadlines for Christmas Delivery:

    • Standard Shipping: Dec 15

    • Priority Shipping: Dec 20

  • Service suspensions on [List holidays, e.g., Thanksgiving, New Year’s Day].

7. Returns & Shipping

  • Return shipping costs follow our Return Policy (defective items: free returns; non-defective: customer-paid).

  • Use original packaging to avoid damage during return transit.

Contact Us

For urgent shipping inquiries:

  • Email:clark.sp@outlook.com]

Policy Compliance Tips

  1. FTC Compliance: Clearly state delivery timeframes and honor advertised promises.

  2. State Laws: Include specific clauses for California (e.g., automatic 30-day refund if delivery exceeds promised date).

  3. Carrier SLAs: Partner with carriers offering insurance for high-value items.

  4. Transparency: Add a real-time shipping calculator at checkout.